Careers at Assistance League of Los Angeles

Overview of Position:

The Membership and Community Engagement Associate (MCEA) works closely with the Sr. Director of Membership and Community Engagement to implement, promote and track all membership, volunteer and community engagement strategies, events and activities. The MCEA assists in building and maintaining exceptional relationships with individual League members, auxiliary and board leadership, corporate and community partners, volunteers, donors and individuals whose interests align with the mission and goals of Assistance League® of Los Angeles. The MCEA performs administrative duties including daily support as a back-up receptionist.

 

Essential Job Responsibilities:

Membership and Community Engagement

• Develops and implements a robust calendar of member and volunteer engagement activities for the League’s Young Professionals Group, Family Membership and League at Large, including service days, mixers and webinars

• Coordinates 3 large-scale Family Day of Service events including overseeing event promotion, logistics, volunteer activities and in-kind donation drives

• Assist with overseeing volunteer and event day support for Annual Gala, Prom Day and other large scale organizational events

• Documents and tracks all individuals throughout the membership pipeline – from prospective to resigning, including data received through interest forms, membership applications and event registrations; performs regular audits and other quality control tactics to ensure integrity of data

• Keeps all Membership tools up to date, including new member applications, renewal forms, orientation and onboarding protocols

• Help develop and implement online and in-person membership recruitment activities and events for the League’s 7 auxiliaries and the League as a whole.

• Supports annual membership renewal by creating and updating renewal materials, maintaining member records, preparing weekly renewal reports and proactively recommending and implementing improvements for increased retention

• Conducts and tracks all background screenings for members interacting with children

• Submits membership dues to National Assistance League on behalf of all Los Angeles Chapter members and maintains accurate records in Chapter Hub national database

• Ensures all member and volunteer hours are tracked and subsequently documented in DonorPerfect

• Responds to all membership and volunteer inquiries and conducts introductory meetings

• Works with Special Projects Manager to ensure Member Portal and Website have accurate and updated information on members, events and opportunities

• Keeps prospective and active Community Partner information up to date in DonorPerfect

• Assists with researching and engaging with new community partners; provides suggestions for long-term partnership engagement activities

• Creates online auxiliary meeting reservation forms and serve as point of contact for phone reservations

• Assist with development and maintenance of member communications and communication platforms such as Constant Contact and Sign-Up Genius

• Sits on Social Media committee and provides social media content as requested

• Prepares e-blasts and newsletters in Constant Contact

 

General Administrative Support

• Assists with department mailings, acknowledgements record maintenance and other documentation activities

• Supports various fundraising events and campaigns and provides day-of event support as requested

• Maintains press and media kits, ensuring they are up-to-date and available when needed

• Prepares membership and volunteer data in advance of Board and other meetings

• Conducts various online research

• Schedules meetings, calls and appointments

• Provides daily support as a back-up receptionist

• Performs other duties as assigned

 

Education and Experience:

• Three or more years of experience working in membership administration, volunteer management, event planning or a similar capacity, preferably at a non-profit organization

• Bachelor’s degree in Business or Sales & Marketing preferred

 

Qualifications:

• Schedule is Monday through Friday, 9am - 5pm, (7.5 hours/day), with ability to work other days/hours when required

• Organized, detail oriented, self-motivated and able to manage projects, competing priorities and tight deadlines

• Highly proficient with Microsoft Office Suite including Outlook, Word and Excel; internet applications; data entry; research and social media

• Google Docs, DonorPerfect, Adobe, Constant Contact, Eventbrite and SignUpGenius experience is helpful but not required

• Possesses excellent business writing and verbal communication skills

• Strong customer service skills with the ability to convey information clearly and accurately

• Ability to work successfully with representatives from diverse populations and cultures

• Possesses a high level of integrity, judgment and discretion

• Possesses a strong work ethic, takes initiative, and is able to work effectively with minimum supervision

• Enthusiasm for working in an evolving environment where change is frequent and flexibility and teamwork are required

• Has own transportation or other reliable way to travel locally

• Must pass pre-employment background check

 

Salary Range:

Commensurate with experience.

Assistance League of Los Angeles is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

COVID-19 considerations:
Mandatory COVID-19 Vaccination policy in place.

 

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